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No responses on Legacy email inquiries, and their Omega Juicer company customer service is NON-EXISTENT …
Not answering my emails. Can’t get through on the phone … they are closed at 2PM EST although business hours at 9-4? Quite a hassle to deal with. I just want a functioning juicer.
First of all, I bought the Chef’s Choice slicer 610 model years ago, which is now owned by the Legacy Companies. Recently I broke a little black plastic piece called the slicer deflector. I was not able to find a replacement online so I called the customer service, after waiting for a long long time to get to a rep, then finally got a rep to answer my call, she had no idea what I was talking about and I was asked to email directly to the her with a picture, so I did, but never got a response back. A week later I called the customer service again, same thing, emailed the rep directly and never heard back again.
So I decided to write an email directly to their customer service email address listed online, but never got a response, and I also submitted an inquiry directly through the form on the website, and still never got a response.
Then I called for the third time and I complained about my situation, finally the rep did some research and asked someone senior and found out the slice deflector is called the scraper on their website, while the instruction manual itself calls it the slicer deflector, no wonder everyone is confused. The good news is that they do sell this scraper on their website, but the bad news is for model 609A, 610 and 615, they use the same scraper, which is $30!!! While, the other two scrapers for the other models are only $3 and $5. The $5 one is for the high-end models and is much bigger and a clear plastic that looks much more expensive than the $30 one, what gives???? So buyers be aware!!!
Do not buy any of their products. Once the appliance breaks it is near impossible to get parts to fix. Horrible customer service. They do not answer their phones, respond to emails or even update their parts distributors in a timely fashion. You will find yourself waiting months for parts that will never come. They do not back any of the products that they make. Stay away from all Legacy Brand’s including Central Exclusive, Omega, MaxxIce, MaxxCold, MaxxScientific, Chef’sChoice, Avanti, Bevles, Excalibur, Blakeslee, General, Kold Draft, Legion, Nautilus, Inturi, WestBend, Yonanas, Zeroll.
Our church purchased an Ice maker. The Ice maker quick working after less than a year. Three of us attempted to contact The Legacy Companies for Service. We would wait on the phone for over an hour with no response on most attempts. If we opted to leave a message someone was supposed to respond within two hours. We never got a response. When we finally got someone on the phone they contacted a local service company they had a contract with and we were told they would contact us to schedule the repair. After several days I contacted the service company only to find out they rejected the service request because they were already over booked. It took over a week to get in touch with The Legacy Companies again. They scheduled another contracted service company. A week later we still have not been contacted to schedule the repair. This has been going on for two months now that we cannot get service or replacement on the ice machine we purchased. This seems like a really bad way to run a business. I do not recommend this companies products as you cannot get service when needed.