Franklin Franklin Franklin. He is best option when buying a car from VW. He is clear honest and thorough. He guided us through the process from start to finish. He can be relied upon to make the process as easy as possible. When were were initially greeted when we walked through the door he was professional and genuine. After purchase he made sure that every detail was satisfactory to our liking. I would only choose Franklin when your at Volkswagen.
Jeffrey Franco03/07/20204:31 pm
Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy!
Stephanie Zapata02/04/202010:57 pm
Absolutely in disbelief at how horrible the customer service is here. Initially, I was so excited to lease my new Jetta, and since signing the contract have been incredibly disappointed with everyone I’ve spoken to. When I brought up my concerns after a few mistakes made by one of their sales people, our agreed upon solution of 2 years free warranty were then completely dismissed and forgotten. Again, after calling their sales manager concerned that my bill was incorrect and due the next day, he promised to fix immediately, and then proceeded to ignore my calls the entire following day. I don’t enjoy taking on the intense customer role, especially being in sales myself, but after several text messages, voicemails, and missed calls, the only explanation I was given was by the receptionist, saying he (and their entire team) were in a meeting and “there’s no one to help you”… Absolutely not blaming their receptionist, as I trust she was probably told to say something along those lines, but how could that possibly be the best explanation as to why no one has been able to remove the incorrect charge? Nor does it explain why it was added in the first place after we agreed to 2 years without it.
Highly recommend going somewhere else for your car purchase. The customer experience here has not been worth choosing Rick Case, and I probably would’ve gone with another dealer even if the monthly payment was higher.
Carlos Guarnizo12/03/20189:52 pm
Good service provided
Damarys Rivera09/30/20179:38 pm
Very nice place…antonio Badillo was my sales rep. Exelente customer service. Thank you