Budget Car Rental

I had a reservation here on 02/07/2020 at 4:30 pm
And I called them at 11:53 am to make sure they would have the car for me because two months ago they had over booking problem and I couldn’t get the car. I was told everything was good to go. Guest what happened when I get there to pick up the car. NO CARS. I called corporate number and all I was offered was to go to airport and to pick up the car. It s very frustrating to be in this situation. What didn’t they say it before?? Make you waste of your time. So sad to see very poor operation. Especially big company like budget to put the clientele to this stressed situation.

We get excellent service whenever we visit this branch.

Made a reservation online and paid for a week rental in advance. I realized I jumped the gun on this and went to cancel barely 5 minutes later online. Talked to a “Roberto” in their online chat room who insisted that I had to pay a $50 cancellation fee and refused to refund my entire purchase that was just done barely minutes earlier. Online chat was completely uncooperative and I was stuck for $50. Even my partial refund was going to take 3-10 days according to Budget. The very next day I rented a car for a week instead with Enterprise just down the street from Budget, on Weston Road, in the Rick Case Honda Dealership. I called first to make sure there was no cancellation fee and there wasn’t. The people at Enterprise were professional and pleasant on the phone – the complete opposite of Budget rent a car. The best part it was $45 cheaper for the week for the same economy car. I would steer far away from Budget rent A car. There are better cheaper choices from companies with no greed that will not charge you $50 just for cancelling a reservation. I have nothing good to say about my online Budget rent a car experience

They dont have a Jetta and will put you in a higher priced car. Very shady reps here. Best you go elsewhere

Good service, great products