Rick Case Honda Powerhouse

When you going to buy you get excellent atención but when you need parts o service is very poor, in parts they order the wrong parts for me and they don’t even call you to let you know the correct parts arrived ( this happened to me like a year ago ) now I need to schedule my service and the phone rings n rings n nobody pick up n when they do they take your info n tell you someone will call you back. Yeah right !!! Sit down cuz is not happening!!! Very poor customer service.

I had a decent experience buying my first motorcycle here. My salesperson, Gypsy, went above and beyond to make sure I bought exactly what i wanted. When I was debating between 2 bikes, she even called a customer that recently purchased one of them so I can get an unbiased opinion. She’s even checked up on me several times since delivery to make sure i was content and now we text on a regular basis 🙂

I wasn’t happy however with Brandon, the sales manager. I didn’t appreciate his tactics of bringing me the original “sales” invoice of the motorcycle and claiming there was really no room to negotiate more. “The only additional negotiation would be in my salesperson’s commission.” He also didn’t confirm with me exactly what I wanted before running my credit and was annoyed when he had to rerun my credit and rerun my numbers after understanding what I wanted. I was also never told that the loan would come in the form of a credit card. It does make a difference.

I am very pleased with Carlos in service. He was by far the most professional person I worked with at Rick Case. He was amazing and communication was incredible.

Every time I call you can definitely hear the work ethic in the tone of their voice. Not to mention the compendium of knowledge that pours out of them. The is complete sarcasm by the way. This place sucks.

Misled and misguide on Credit Finance.
I was miss guided and lied to , once at the the rick case Honda powerhouse y was offered a credit card to finance a generator @ 0% interest for 1 year , and promised that if the balance was not paid in 1 year the interest would be 5 % after and for the remainder of the balance. I told the store manager Brandon , that i did not want to use a credit card , but was interested in Honda finance at a fixed rate. he insisted i used the credit card due to a much lower rate. My application was submitted and credit approved. we the paperwork was given to me it showed a 30% interest rate if not paid in 12 months. Brandon is lying to customers and misguiding them.
I did not pay with that credit card, refused and used another card , but my credit was compromised for no reason. I think this gentlemen is abusing his knowledge to fast talk customers into a bad deal, and lying to get customers approved.

UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I RECEIVED A CALL FROM BRANDON THREATENING ME TO TAKE HIS NAME OUT OF THIS REVIEW. ALSO RECEIVED A LETTER OF CREDIT DENIAL, BUT AT THE SAME TIME I RECEIVED THE STATEMENT FROM HONDA CREDIT CARD AT $0.00 BALANCE .
AMAZING RIGHT!!!!!!!!!!!!!!!!!!!!!!

PLEASE BE CAREFUL AT THIS PLACE, AND MORE SO WITH MANAGER .

Good service and nice people. Bought my bike there and have taken it for service too.