PRO-LAB

Great customer service, fast results & professional! ????

I bought the radon kit that requires you to test for at least 9 months. It cost around $20 with a $40 lab processing fee. I left it in my basement for about a year and was ready to send it out. In the kit, it stated that they provide labels for free shipping however it was not part of my kit. When I asked about it online, I was told they don’t provide this even though its stated inside the kit.

After sending the sample to them, I waited a few weeks past the stated lab processing timeline but still got no results back. I emailed the company a few times but got no response either. Eventually I messaged them on facebook and finally got a hold of someone and then received the results a few days later. This unreliability makes me think the results were unaccurate too.

If I could give this company more than 5 stars I would! I paid for the expedited service and I got it faster than expected. You have to register online but the process was super simple and the customer service was unmatched!

Have worked with Pro Lab since early 2000’s. Just spoke to Tammy and she was more then happy to take time to explain test results in a nice easy to understand manner. You can tell that she is the type of person that is more then happy to go that extra mile. Way to go PRO-LAB!!!!!

BE CAREFUL WITH THIS LAB!! Took my money, never sent results! Sadly I was influenced to try Pro-Labs radon kits on a residential transaction back in August 2017. I followed all of the instructions and mailed the test kit as directed to their laboratory in the provided envelope. After several days had gone by I attempted to contact their offices. Their internal phone network was down for at least a week and I was not able to leave a voicemail for anyone. Finally after several weeks of trying I was able to leave a voicemail, which was returned several days later. It was explained to me that my radon samples were DISCARDED because of an error on the Chain of Custody form, a simple error which could have been corrected with a very short phone call. Despite the error no one called and no one emailed me to let me know that my samples were THROWN AWAY. However, Pro-Lab was able to charge me for the lab fees. Obviously I was upset with this information and unfortunately my clients had to postpone their closing on their home. inconveniently I had to retest the property with a different lab. After several weeks of contact with Pro-Lab and promises of a refund, I have yet to receive my refund. If you send samples to Pro-Lab, make sure the information is correct as they will charge you and not call you and when you request a refund they will not refund you your money. The receptionist is very unhelpful and sounds miserable with her job, making getting in contact with the right people very difficult. This experience has provoked me to leave a negative review. I am a professional home inspector and deal with labs on a regular basis.