Bliss Beauty Lounge

I just hope the other co-owners and other prospective clients of this business read this review. If the business is coming down is for a reason. Where to begin…..pros and cons:

The Pros:
-REALLY painless laser hair removal.
-Technicians are great. Specially Janae
-Treatment worked great. I’m very happy with the results
-Reasonable prices and payment options
-Clean and pleasant place to be at.

Now the Cons:
-I just don’t know where to begin with….it all comes in one person: One of the owners: LAWRENCE. He’s probably the reason I’m not coming back to the business even I have sessions left. Everybody of the office’s staff have met me before, I’m almost done with my treatment sessions and was about to purchase another area treatment today, but thankfully I didn’t because of how he treated me and being the first time he saw me he was so disrespectful. First, he talks to the clients like he’s always right, he told me that I had bought a treatment before he bought the business so he was not going to give me what I paid for, that to give me what I was asking for, I needed to show him proof of it; I showed him my email confirmation of the purchase and without anything else to say, he just said ” That was bought way before I bought the business, so not my problem”….what kind of customer service was that?, instead of figuring something out for me to come back and instead of treating me better because I wanted to buy for more treatments, he just didn’t care and the technician couldn’t believe he was treating me like that because I’ve been doing treatments for a long time, it’s just that I haven’t met him. It’s just a shame for the business and thankfully I met him just before my treatment was finished.
Mike the other owner is totally different, I hope he runs the business without Lawrence, and he’ll see better results.

My daughter goes there for some time now. Very professional and easy to work with if you need to reschedule or talk about the different options for varying body areas.