Pet Supermarket Corporate Offices and Warehouse

yr store staff is awesome especially 0114202 ricky is awesome

Went Tuesday to get some supplies for my foster pup that just had surgery, Spent $70 no employee around to help which is the same issue I had at my last visit
Went to the rescue that I foster for to pick up other supplies and gave them the receipt from my purchase that Tuesday. Not even an hour later I realized that I had picked up the wrong size Kong cloud collar, upon returning to pet supermarket store the same clerk that checked me out on the register would not refund or return the item for the correct size because I had no receipt as I just left it with the rescue.
I left the store went and obtained the receipt returned and the clerk would not refund my cash money unless I became a VIP member!
Tara, the clerk had to call Rita the manager for information on how to process the return, all the while Tara was on a second phone with a personal conversation that caused me to be there 25 minutes

the last time and my injured pup had to wait through all of this, it just had hip replacement surgery from being hit by a car
This is not the experience I expected from pet supermarket to be treated rudely and for poor service as well as the employee having personal conversations on the phone while she’s speaking with the manager and trying to help me and my situation
Waiting for your response from corporate before I go any further thank you
Store # 156

I tried to return an item back when Covid started and they told me they are not accepting returns. I asked when can I return.. he said when covid is over.. so now I went to return my item and they said I could not get cash back they had to give me a gift card. That sucks.. I don’t like shopping in their stores anymore because they are to expensive.. I even called corporate and they told me the same thing.

I have been a loyal customer of yours since you opened in Sarasota, but you’ve just lost my business ( which was every other week)
When I went into your store on Clark Rd., and was told you do not support local businesses ( especially now during the virus), very disappointed.

I like the service and and very helpful and they have very good cat food for my beautiful cat 🐈 😍 ❤ very happy