Alan Edwards – State Farm Insurance Agent

There was a mistake with my mom’s wind & storm policy. I called & it was already fixed, the paper letter crossed in the mail. I was impressed with the, professionalism, customer service & the speed that they noticed a mistake & the speed in which it was handled. I’m a Rod Mabe State farm customer for many years.

I am a 30+ year customer of this agency and have always found them to be knowledgeable and helpful. I have also referred many friends and family members, all of whom have been pleased with the referral. I would recommend Alan Edwards State Farm without hesitation.

very bad experience, they dont reply to emails, or attend the phone, imposible to modify policies, add new cars, etc, you expect agility on an agency, this is the oposite

REVIEW: OCT 22nd 2018: The representatives at this agency are filled with inaccurate information at every turn. Names: Nady (Nadiezda) and Brian of Alan B. Edwards do not need to be dealing with the public. STAY AWAY!

UPDATED REVIEW OCT 27th 2018 (email to Agency owner): Mr. Edwards A075631,

I truly was hoping to never have to correspond with your agency again. Every time I do your staff proves their absolute incompetence to do their job right.

I initially contacted your agency in order to remove my 2011 VW Jetta from the policy as I have sold the car.

In today’s mail I received a cancellation notice. The notice only referenced my 2014 VW Jetta.

I logged into my State Farm account to see the 2011 policy still active…and for a car that I do not own. The initial cancellation request!

Why is it so hard for your staff to provide accurate information when speaking to customers? Why is it so hard for your staff to follow simple requests? Please review the email I sent on Oct 20th and Oct 22nd where I made it very clear to your staff to cancel all of my policies with State Farm.

In the email of Oct 22nd I advised that I would be filing a complaint with the Florida Department of Financial Services should my policies not canceled immediately and now plan to do just that on Monday morning.

I will be filing complaints against the following license numbers.
Agency License R000340
Alan Byron Edwards A075631
Nadiezda Isayana Phillips W404019
Brian Joseph Berube W369438

Reasons for complaints
Nadiezda – due to the misinformation that she has provided to a policyholder as well as not processing my request after advising me that you have done so.
Brian – due to the misinformation that he has provided to a policyholder.
You and your Agency – due to you being responsible for them as they are appointed to your agency. Mr. Edwards – this misinformation is in writing and can’t be retracted.

Thank you,
Eli Goins

The horrible company to do business with! In the past couple of months I have done business with them and I regret every month I am still with them. Currently searching for a new insurance provider but they keep increasing the rate due to mistakes that they have made.