Gundie Bonner – State Farm Insurance Agent

Amazing service and response! State Farm is a trusted brand for insurance but Gundie offers the personal touch that is top notch! she and her team are incredibly fast to answer your call with a live person and give you the help and answers you need immediately. They track your account and keep you up to date with all state requirements and policy updates. I would recommend them to everyone

Been with Gundie’s agency for 4 months now. Very impressed with the level of professionalism and attention to detail when it comes to my policies. Friendly , helpful Staff. My risk advisor Fares Was more than helpful and was able to save me several thousand dollars per year on my insurance. I would highly recommend anyone to go through this agency.

The best agency and customer service I have experienced in 20 years. I have been with many different carriers prior so I should know nothing comes close to how professional this agency is. Thanks to Gundies wonderful staff like Fares and Sylvia they were extremely helpful and very informative and most importantly they took the time to listen and understand my situation. Very rare to find a staff of such caliber.

This review is for Gundie Bonner 9360 Commercial Blvd, Sunrise fl. Do not EVER go to this location or deal with the representatives here. We were in an accident (not at fault), and the car was totaled. We have not been able to purchase a car yet and extended the rental car to go to all the doctors appointments/tests and treatments. State Farm decided to cancel our policy and not cover the rental car. We were left with no insurance for a serious accident that was not our fault. Now we are paying a high rate of insurance for the rental car company. There was no sympathy as we asked to reinstate the policy due to their error but they said there is nothing they can do. Obviously several complaints will be filed. Stay away they are not professional or courteous people and do not care about your circumstances but they are happy to collect your monthly premium each month.

I have been with State Farm 6 years and no tickets, no accidents. This past year my transmission was in the process of blowing an I had to have my car towed 3 times. The great thing is I had insurance so I was not to concerned. The following month I received a new car and no problems in 7 months. The end of the Years came around and I called my insurance and noticed they didn’t not charge for the previous month. I learned they had “dropped” me 32 days prior. When I asked why, due to my towing claims. I was in disbelief how being someone with a great record can be dropped from towing. No phone call , no email. They had sent a “letter” which I never received ! Crazy if you owe money they are calling emailing . Now that I’m uncovered for over 30 days my insurance has doubled. Horrible customer service. When I called no one was in to speak to me I was transferred to leave a voicemail. Prior to this I called State Farm to have my car refinanced (my new car). I had to call the lady over a period of 4 days because she didn’t call me back with options or answers after re running my credit. I will say State Farm needs work on customer service and communication. Will never recommend to anyone .