Rick Case Automotive Group

I just got a call today (11/13/2019) from Rick Case because I had my cars oil changed at their location about a week ago.

The caller asked if I had a minute (i was in my office but decided to talk to the caller on My time).

The caller then asked if I was “on the market” for a new car, to which I answered “No” – the caller then proceeded to rudely hang up the call without a single word. What kind of business does this?

So you don’t have the respect to speak a few words to me as soon as you find out I am currently not interested in buying one of your cars? TERRIBLE!

ZERO stars for the sales team. Learn some manners please.

This is a review for Service only. The service area customer service is the worst I’ve seen ever. They sell you the car with a smile and when you return for a problem they scream at you, very bad customer service. It is so bad, It made me decide to go 50 miles away and definitely no more buying from RICK CASE ever!

Back in 2017 I had to get my car repaired here for a MINOR repair. Took them a MONTH to get my car back. The repair was supposed to take a week. The repair is poorly done and way over priced.

Deserves 0 stars…. Terrible experience, never coming back here and I definitely recommend you don’t come here either. The people here only care about making money off of you for bad quality cars. Salesmen here are very dishonest individuals. Used car sales manager did not do a good job at all with a used 2015 honda accord. Did not know job very well and did little to help with the process. Continued to lie about bank information and car information. Rude, ignoring all forms of communication for days at a time and very unprofessional. My car is less than a month from the dealership and there are problems with the fuel system. Accidents on the vehicle.

Got a great deal…. Shipped vehicle. Fully certified….
1. Missing filler cap for one of the fluids in engine compartment, remaining fluids on minimum
2. Battery completely dead required new one from dealership here.
3. Vehicle needs to go back in again… air con not working.

1 month later still no plates… no title …despite being assured everything was done and I just needed to wait for them. They sent me a new set of temp plates which I got. Told delay was them waiting for the emissions test from me, someone was supposed to let me know. Got emissions test done and left a message with sales rep asking for the name he had given me to send it to….. nothing day later sent another text…..nothing.
Awesome service especially in light of the fact they know I am looking to spend another $30k in cash on another vehicle.